Terrible experience, i really don't know where to begin. We had to chase the ETA continuously after my order wasn't placed correctly, they do not respond and offer no apology. The sales consultant promised the earth and after the money changed hands, the customer service was basically non-existent. I don't remember a time when I've been stuffed around so much, especially considering how much money i spent with Curious Grace.
I bought an Armadillo and Co rug. They lost it in their warehouse on the first delivery attempt. A month later there supplier had problems and they delayed delivery again. While they were apologetic they refused to refund the delivery fee when they asked me what they could do.I would not recommend this store. This is probably one of the worst purchasing experiences I have ever had.
Funky, fun, functional and fashionable furniture. Staff are really helpful too.
Worse shopping experience ever. Seven months after ordering furniture Im still waiting for them to fulfill the order. Not a service promise met. Customer service staff unable to tell truth when deliver to take place. Unable to contact courier to arrange delivery. Furniture arrives and new furniture requires repairs. Owner likes to play sill games and puts down his own products. No contact from them. All in all a nightmare experience. Curuous Grace are not worth free delivery.
Great furniture and in-store service. But the follow up service needs to be focused on. My bedframe was delayed for three months (six month wait time in total). Unfortunately I had to keep checking in on status with no proactive outreach. Eventually my patience ran out and I told Curious Grace how I felt. They couldn't followup to that either. Buyers beware.
Curious Grace is an Australian Furniture Store based in Clifton, Queensland. Curious Grace is located at 1 Parslow St, Clifton Hill VIC 3068, Australia.
Please contact with Curious Grace using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Curious Grace opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider